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FAQ's - ValueBox

Frequently Asked Questions

What is

Value Box is a Unique ecommerce plateform in Pakistan that provides best service and quality products.

Can you ship orders all over Pakistan?

In Pakistan, we ship in over 800 cites.

What are the delivery charges?

Please visit Delivery & Shipping page for more information.

How can I pay for my order?

You can pay through Cash on Delivery.

How can I track or check status of my order?

Order status can be checked through Track My Order page.

How can I return a product?

Please visit Return & Refund Policy page for more information.

Do you verify orders?

Before we process any order, our customer service team will call you to verify the order.

Can I return a product after 7 days?

Within 7 days of delivery, you have to initiate a return process. We will not be able to accept return request after 7 days.

Do I have to pay for shipping charges when returning a product?

You don't have to pay for shipping when you return a product.(T&C Apply)

What is the warranty policy?

The warranty policy varies from vendor to vendor. warranty claims are not offered directly by valuebox. The vendor processes warranty claims at their service centers. Some products have a warranty. The warranty will be mentioned in the product description.

Will information be shared with third parties?

We will not share your information with third parties except riders or suppliers.

What is the method of tracking my order?

You will be provided with a tracking link; you can follow it to keep a track of your order

Is it secured to shop at

Your security is our top priority, and to keep you secure, we work hard to make sure that not a single information of yours is provided to a third party unnecessarily. If you want to know more about the details, please visit our Privacy Policy page at valuebox.